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Delight Your Customers, Real-Time

Deliver delightful, personalized customer experiences in real-time, through our intelligent, user-friendly Analytics, Insights and CRM platforms. Experience dramatic improvements in your Customer Satisfaction, Customer Lifetime Value, Net Promoter Score in a short time by partnering with us.

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The Ark
Delight Suite

We have divided our services into three different products. You can purchase them individually or as the combined Ark Delight suite.

Sense

ClootrackTM – A powerful customer experience & analytics A.I. to help you make the most impactful brand decisions. All in real-time.

The Sense part

Clootrack A.I. gathers and analyzes billions of customer data points in 55 languages from a variety of touchpoints — CRM tickets, NPS data, social media reviews, ecommerce reviews, blogs, news websites, etc. — in real time, without compromising data security and privacy.

The Delight part

Identify the hidden consumer pain points and brand adoption drivers from genuine customer conversations. In real-time.Take the right actions to delight them.

Serve

KaptureTM – A future ready, all-in-one CRM platform to help you deliver better and intelligent customer service in over 55 languages in real time.  

The Serve part

KaptureTM unifies your contact centre, service centre & field force to serve customers in the channel of their choice – phone, chat, email, social, app – create service tickets, assign tasks, provide status updates, close tickets & collect feedback, all from a single dashboard. 

The Delight part

Supercharge the intelligence & service quality of your customer support and deliver a delightful, frictionless experience. In real time.  

Sync

SilkSmooth – A game changing customer experience design solution to create delightfully resonant omni-channel experiences to make your customers come back for more.

The Sync part

SilkSmooth harmonizes your branding & digital strategies with your digital initiatives like websites, apps, digital marketing campaigns across platforms & places to create a synchronised brand experience. 

The Delight part

Bring your brand to life in a way that is relevant and resonates with your customers at each touchpoint. Deliver an experience that is delightfully superior to your competitors.

What is in your industry?

Consumer Goods, Durables & Services​
Banking, Insurance & Financial Services​
Telecom​
Hospitality, Airline & Tourism
Automobiles​
HealthCare & Pharmaceuticals​
Retail & Ecommerce​
Real Estate​
Missing your Industry?​

Trusted by the Best in Business

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Trusted by the Best in Business

What our clients says about us.

We were looking for valuable product insights which were very difficult to obtain from large data dumps. Clootrack helped us to get powerful, strategic business insights to be brought to the surface.
Alexis O
Alexis OECommerce Manager
We were looking at the personal care market to understand the motivations of Brand Switch in the category. What I liked about Clootrack is the smartness: it picks the right conversations and reviews for the analysis unlike a lot of tools Ihave used. There are zero invalid conversations.
Tania Dey
Tania DeyVice President CX Strategy. MullenLowe Lintas Group
We were trying to find brand associations in a quick manner. Clootrack is convenient, thoughtful, and quick. The best thing is their algorithm - they are able to take the intensity of emotion into account while analyzing online conversations.
Huge Grant
Huge GrantCEO

Seamless Integration With All Data & BI Tools

Easy to get started

Our account managers help you get started, so you can deploy and deliver a seamless customer experience in no time.

Integrate all platforms​

You can integrate all your internal platforms with Kapture, using APIs and SDKs, to facilitate efficiency across teams.

We are here to help

Be it product support or customer success, our experts are here to help clear all the hurdles at every step of your journey.

Seamless Integration With All Data & BI Tools

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Easy to get started

Our account managers help you get started, so you can deploy and deliver a seamless customer experience in no time.

Integrate all platforms​

You can integrate all your internal platforms with Kapture, using APIs and SDKs, to facilitate efficiency across teams.

We are here to help

Be it product support or customer success, our experts are here to help clear all the hurdles at every step of your journey.

Your Data is Safe with Us!

Resources

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Contact us

  • partnerships@arknetwork.co
  • +6590039415
  • 151 Chin Swee Road, #02-24 Manhattan House, Singapore - 169876

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Consumer Goods, Durables & Services​​

Building a delightful relationship with your customers, distributors, channel partners and suppliers is as important as a high quality product or service. Get deep impactful insights into their pain points as well as delighters with SENSE,, integrate with existing systems and automate custom workflows with SERVE so you can focus on the most important thing that matters to you the most – creating awesome customer experiences.

Banking, Insurance & Financial Services

Customer experience is becoming an important competitive differentiator in the BFSI. SENSE gives you insights into the key drivers of customer delight, obtained based on customer reviews and online conversations. SERVE helps you proactively engage your customers, deliver  personalised plans & products to your loyal customers by timing your reach-outs and interactions at the most optimal times, identify new prospects & leadsand offer the right products & services, all with a few clicks.

Telecom

Customers in Telco are looking for hardware (like smartphones), value added services (like Spotify), cheap prices and technical support – and the involvement is high. The industry suffers from high churn rates due to mismatch in the experience between what the customer expects and what is delivered. This can be countered by getting a better understanding of the CX delighters & disappointers through SENSE and making the real time engagement smooth & frictionless with SERVE.

Hospitality, Airline & Tourism

This service based industry is high on involvement and competition, and a high quality customer experience is the only differentiator to keep the brand ahead of it’s competitors. SENSE gives insights into delighters & disapointers for the category, your brand’s strength & opportunities versus the competitors, perceived new trends while SERVE helps you engage and service current customers as well as new leads in the channel of their choice, in real time to deliver a superior experience.

Automobiles

To win the race of providing exceptional customer experience, the Automotive companies need to stretch beyond their normal customer feedback and look deeper into what their customers have to say. SENSE gives insights into the customer expectations & perceived innovations expressed in their reviews and online conversations, while SERVE helps provide a seamless, frictionless experience, especially for car rental companies through a unified CRM platform.

HealthCare & Pharmaceuticals

Elevating Customer Experience is a significant focus of the HealthCare & Pharmaceuticals industry. SENSE gives you deep insights into a therapeutic area of your choice by analyzing thousands of  genuine doctor & patient conversations to help you develop strategies and propositions to delight them. SERVE has intelligent hospital & medical crm tools to help you manage patients & doctors across all centres on one platform, channel communication to right stakeholders in a proper, timely manner needed to deliver a safe, trustworthy and satisfactory customer experience.

Retail & Ecommerce

Success in traditional retail, ecommerce & D2C largely depends on product variety, value for money and overall customer experience.  Stay ahead of the competition with SENSE, by getting insights into customer delighters and disappointers, sku level price comparisons across competitors and channels as well as sentiment tracking & granular analysis of ratings & reviews across multiple categories, brands and channels.  Manage your ever increasing customer, retailer and supplier network through SERVE, a single interface to capture all information about the customer, predict upcoming orders based on purchase history & basket analysis and personalise customer interactions.

Real Estate

The customer experience is emerging as a core value in the real estate industry where the buying behavior of real estate customers and investors is highly influenced by the level of customer service they receive. SENSE provides insights into the key drivers of customer experience in the real estate industry in your desired market. SERVE helps you manage & organize your marketing campaigns, be available on multiple real estate platforms, bring right traffic to your property, manage follow ups, site visits,  project plans with an industry specific CRM solution.

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